US Help Center
Our US-based support team provides assistance in accordance with applicable federal and state consumer protection laws. We aim to respond to most inquiries within 24-48 business hours, with urgent matters prioritized accordingly.
Support Services We Provide
- Technical Support: Assistance with website functionality, access, and technical issues
- Account Management: Help with account setup, verification, and security
- Billing Enquiries: Questions about payments, subscriptions, and billing (subject to state consumer protection laws)
- Content Concerns: Reporting inappropriate, illegal, or policy-violating content
- Age Verification Assistance: Help with state-mandated age verification requirements
- Privacy Rights Requests: Assistance with CCPA, VCDPA, and other state privacy right exercises
How to Contact Us
For the fastest response, please use our online contact form below. Include your account details and a clear description of your issue to help us assist you efficiently.
US Consumer Rights Information
Under US federal and state laws, you may have rights regarding:
- Digital Services: Rights under state consumer protection acts and Federal Trade Commission regulations
- Privacy Protection: Rights under state privacy laws (CCPA/CPRA in California, VCDPA in Virginia, CPA in Colorado, etc.)
- Age Verification: Rights regarding age verification under state laws (Louisiana, Texas, Utah, etc.)
- Complaints Procedure: Our internal complaint resolution process
- Payment Disputes: Rights regarding billing disputes through payment processors and credit card companies
Urgent Matters
For urgent content removal requests involving potentially illegal material under US law, please visit our Content Removal portal.
For matters involving child exploitation or abuse material, we immediately report to the National Center for Missing and Exploited Children (NCMEC) as required by federal law (18 U.S.C. § 2258A).
US Regulatory Information
If you are unsatisfied with our response, you may contact:
- Federal Trade Commission (FTC): For consumer protection and privacy complaints
- State Attorney General: Your state's Attorney General office for consumer protection issues
- Better Business Bureau (BBB): For dispute resolution services
- Payment Processors: For billing disputes (credit card companies, PayPal, etc.)
FAQs and Self-Help Resources
For immediate answers, check our FAQ section or visit our US Terms of Service and US Privacy Policy pages for detailed information about your rights and our obligations under applicable US laws.
US Operating Hours
Our support team operates during standard US business hours (Monday to Friday, 9:00 AM to 6:00 PM Eastern Time). Automated systems handle inquiries outside these hours, with responses during the next business day.
Accessibility
We are committed to providing accessible support services. If you require accommodation under the Americans with Disabilities Act (ADA), please contact us to discuss your needs.
Thank you for choosing femmesofstem.com. We are committed to providing support that meets US standards for customer service and regulatory compliance.